This Policy only applies to the clear aligner products and services of Align Technology (Shanghai) Trading Co., Ltd., including Invisalign System, iTero intra-oral scanners, OrthoCAD services and Invisalign applications and websites.
Last updated: May 2018
The Policy will help you understand the following:
I. How do we collect and use your personal information?
Personal information refers to kinds of information which is recorded electronically or otherwise and can identify a person or reflect a person’s activities either independently or when combined with other information.
Align only collects and uses your personal information for the following purposes set out in this Policy:
To complete the free assessment, you need to provide the following information: the problem you want to fix through orthodontic treatment, your identification (teenagers, adults or parents looking for solutions for their children), your biggest concern about the treatment process, your name, email address, mobile phone number, and postal code.
You also need to provide the following information during the treatment: your age and gender.
In the process of registration, if you provide the following additional information, it will be helpful for us to provide better services and improve your experience: occupation, company, educational background. But if you don’t provide such information, it won’t affect the basic functions of the services.
The above information you provide will be authorized for our use during your use of the services.
When you visit or use our websites, we and our third-party service provider may automatically collect your location information and log information. The log information may include:
Personal sensitive information 1 refers to personal information whose disclosure, illegal provision or misuse may do harm to human and property’s safety and will tend to cause damages to personal reputation, physical and mental health, or result in discriminatory treatment.
To complete the treatment process, you need to provide: health information about your teeth (including but not limited to photos of your teeth and face)
Align will collect and use your personal sensitive information solely for the following purposes described in this Policy.
We’ll obtain your prior consent when we use information for other purposes not set out in this Policy.
We’ll obtain your prior consent when we use information collected for specific purposes for any other purposes.
Cookies are small-sized text files. By reading the information included in them, we can distinguish you from other users, facilitate your visit, collect statistical data, and support personalized online experience.
When you visit our websites, we may assign your company one Cookie or some cookies. By visiting our websites, you agree that we place cookies on your computer or device.
Our websites currently are using cookies for the following purposes including without limitation testing the multimedia features of your web browser, tracking the promotional advertising we display to you, storing current login and purchasing information in the secure part of the websites, providing a unique identifier for your computer or device so that we can generate statistical data regarding use of websites.
Web beacon and pixel tag
In addition to cookies, we will also use some other similar techniques such as web beacon and pixel tag on our websites. For example, the email we send to you may include a click URL that links to the content of our websites. If you click on this link, we’ll track this click to help us to understand your products or services preferences and improve customer service. Web beacons are clear images that is embedded in the websites or emails. By virtue of pixel tag in emails, we can tell whether the email has been opened or not. If you don’t want your activities to be tracked in this way, you can unsubscribe from our mailing list at any time.
Do Not Track
Most web browsers have a Do Not Track feature that can issue Do Not Track requests to websites. Currently, major Internet standard organizations have not yet set up policies to specify how websites should respond to such requests. However, your browser has Do-Not Track features enabled, all of our websites will respect your choice.
III. How do we share, transfer, disclose your personal information?
We will not share your personal information with any companies other than Align, any organizations or any individuals, with the following exceptions:
At present, our authorized partners include the following types:
We will not transfer your personal information to any companies other than Align, any organizations or any individuals with the following exceptions：
We will publicly disclose your personal information only under the following circumstances:
IV. How do we protect your personal information?
V. Your rights
In accordance with China’s relevant laws, regulations and standards, and common practice in other countries, regions, we guarantee that you exercise the following rights in your personal information:
You have the right to access your personal information, with those exceptions in laws and regulations. If you want to exercise data access rights, you can request access by sending a written request to the following Align’s email address: firstname.lastname@example.org
When you find your personal information we process is incorrect, you have the right to require us to correct it. You can request correction by sending a written request to the following Align’s email address: email@example.com
You can request deletion of personal information under the following circumstances:
When you delete information from our services, we may not immediately delete it accordingly from the back-up system, but will delete such information when updating the back-up.
Each business function requires some basic personal information to be completed (see part one of this Policy). For collecting and using personal information additionally collected, you may give or withdraw your consent at any time.
When you withdraw your consent, we’ll no longer process the corresponding personal information. However, your decision to withdraw your consent will not affect the processing of personal information which is conducted based on your previous consent. If you don’t want to accept the commercial advertisements we send to you, you can cancel at any time by sending an email to firstname.lastname@example.org
To ensure security, you may need to provide a written request or otherwise to prove your identity. We may require you to verify your identity before processing your request.
We’ll respond within 30 days.
For your reasonable request, we don’t charge fees in principle. However, we will charge a certain amount of costs for requests that are repeated many times and exceed reasonable limits. For those requests that are duplicative, require excessive technical means (for example, which need to develop new systems or fundamentally change current practices), pose risks to the legitimate rights of others, or are very impractical (for example, involving backup of information stored on tapes), we may reject them.
We will not be able to respond to your request, under the circumstances according to laws and regulations.
VI. How do we process children’s personal information?
Our products, websites and services are aimed at adults and teenagers. We will not collect children’s information without parents or guardians’ consent.
We’ll only use or publicly disclose children’s personal information collected under parents or guardians’ consent if permitted by law, explicit consent of parents or guardians are obtained and it is necessary for protecting children.
Although the definition of children varies according to local laws and custom, we’ll not treat anyone under 14 years old as children.
If we find that we collect children’s personal information without prior consent of verifiable parents or guardians, we’ll try to delete such data as soon as possible.
VII. How will your personal information be transferred globally?
In principle, personal information collected and generated within People’s Republic of China will be stored within the territory of People’s Republic of China.
Since we operate globally, upon meeting requirements of Chinese laws and regulations, your personal information may also be stored on our servers which may be located outside the jurisdiction of your place of residence.
According to this Policy, you agree the personal information above may be transferred to any countries or regions where our subsidiaries and affiliates operate and be processed by us and/or affiliates.
VIII. How is this Policy updated?
The significant changes in this Policy includes without limitation:
We’ll file the old version of this Policy for your reference
IX. How to contact us?
If you have any questions, opinions or suggestions, you can contact us at the following email address: email@example.com
We have set up a department specialized for personal information protection or (a personal information protection specialist), you can contact them at the above email address.
Generally, we’ll give responses within 30 days.
Get more detailed information about Invisalign and how you can get started with the treatment. We will send our information pack straight to your email.